{"id":144782,"date":"2020-06-16T10:19:46","date_gmt":"2020-06-16T14:19:46","guid":{"rendered":"https:\/\/7c5b5745f1.nxcli.io\/?p=144782"},"modified":"2023-10-09T13:43:18","modified_gmt":"2023-10-09T17:43:18","slug":"support-specialist-level-2-3","status":"publish","type":"post","link":"https:\/\/wioapartners-dev.solmapp.net\/support-specialist-level-2-3\/","title":{"rendered":"Support Specialist Level 2-3"},"content":{"rendered":"\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-1024x683.jpg\" alt=\"\" class=\"wp-image-146525\" srcset=\"https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-1024x683.jpg 1024w, https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-300x200.jpg 300w, https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-768x512.jpg 768w, https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-1536x1024.jpg 1536w, https:\/\/wioapartners-dev.solmapp.net\/wp-content\/uploads\/2020\/06\/businesswoman-typing-on-keyboard-at-call-center-7BCJG2F-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-medium-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>See related jobs available now:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.indeed.com\/jobs?q=IT+Support+Specialist&amp;l=Aberdeen%2C+MD\" target=\"_blank\" rel=\"noreferrer noopener\">Indeed<\/a> Job Listings<\/li>\n\n\n\n<li><a href=\"https:\/\/www.google.com\/search?q=jobs+IT+Support+Specialist+aberdeen+md\" target=\"_blank\" rel=\"noreferrer noopener\">Google<\/a> Job Listings<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What does <\/strong>a support specialist level 2-3 <strong>do?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support specialist level 2\u20133 provide information on services, products, and materials offered by a company, along with a variety of responsibilities serving customers&#8217; needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What do I need to get <\/strong>a support specialist level 2-3<strong> job?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Higher level tech support roles require certifications as indicated below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Level 2 tech support also involves helping customers resolve issues. However, you will not likely be taking front line calls. This role typically requires more specialized product knowledge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Level 3 tech support is a very specialized job and in many organizations is considered part of product development rather than general support.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Required certifications: <a href=\"https:\/\/www.harford.edu\/academics\/workforce-career-training\/a-plus.php\" target=\"_blank\" rel=\"noreferrer noopener\">A+<\/a>, <a href=\"https:\/\/www.harford.edu\/academics\/workforce-career-training\/network-plus-certification.php\" target=\"_blank\" rel=\"noreferrer noopener\">Net+<\/a>, <a href=\"https:\/\/www.harford.edu\/academics\/workforce-career-training\/security-plus.php\" target=\"_blank\" rel=\"noreferrer noopener\">Sec+<\/a>, <a href=\"https:\/\/www.harford.edu\/academics\/workforce-career-training\/ccna.php\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco<\/a>, Microsoft\n<ul class=\"wp-block-list\">\n<li>Harford CC<\/li>\n\n\n\n<li>Cecil College<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/grow.google\/programs\/it-support\/\" target=\"_blank\">Google IT Support Certificate<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is the median salary of a<\/strong> support specialist level 2-3<strong>?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.onetonline.org\/link\/localwages\/15-1232.00?st=MD\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.onetonline.org\/link\/localwages\/15-1232.00?st=MD<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where can I go from here?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wioapartners-dev.solmapp.net\/network-support-specialist\/\">Network Support Specialist<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Support specialist level 2\u20133 provide information on services, products, and materials offered by a company, along with a variety of responsibilities serving customers&#8217; needs.<\/p>\n","protected":false},"author":1,"featured_media":146525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[31,17,35,24],"tags":[],"post_series":[36],"class_list":["post-144782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-information-technology","category-mid-level","category-support","category-zone-2","post_series-information-technology-careers","entry","has-media"],"_links":{"self":[{"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/posts\/144782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/comments?post=144782"}],"version-history":[{"count":6,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/posts\/144782\/revisions"}],"predecessor-version":[{"id":148121,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/posts\/144782\/revisions\/148121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/media\/146525"}],"wp:attachment":[{"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/media?parent=144782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/categories?post=144782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/tags?post=144782"},{"taxonomy":"post_series","embeddable":true,"href":"https:\/\/wioapartners-dev.solmapp.net\/wp-json\/wp\/v2\/post_series?post=144782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}